merri does not offer refunds on styles because of change of mind but are more than happy to exchange for another style, size or colourway if available.
We are always happy to help with sizing enquiries to prevent the need to exchange. We understand this process gets expensive and we would like to avoid these extra costs for you.
Email firstname.lastname@example.org your name and order number, stating why you wish to exchange your item. We will reply with detailed instructions, return address and arrange for it to be processed as soon as possible.
All items to be exchanged need to returned within 7 days of receiving your goods. Once we have received the item for exchange, please allow another 5 business days for your exchange to be processed and re-sent.
No refunds will be given.
Merri items are made in limited numbers and we cannot guarantee that all sizes and styles will be available at the time of exchange. If the style or size you require is unavailable you will be issued a store credit to be used within 12 months of issue.
Items to be exchanged must –
Be in original condition, unworn, unwashed with all original tags still attached.
All of our items are handmade with care, an obsessive attention to detail and are inspected before being shipped to ensure the highest quality garments are being sent to you. We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’.
Please follow the care instructions on your merri items to prolong the life of your garment.
Email email@example.com if you believe your garment is faulty so we can offer you a replacement or store credit as soon as possible.
Please note – merri will not cover the return postage costs, these are at your own expense. We are also not responsible or accountable for garments being returned. We advise to use trackable services and email Customer Service with your tracking number.
If you have any other customer service enquiries please email firstname.lastname@example.org